FAQ

Everything You Need to Know About Shopping at CoStories

What is the delivery time?

CoStories, a leading manufacturer of cotton and viscose knits, ensures fast delivery of every order. Depending on the chosen delivery method, your order will reach you within 2-5 business days. Additionally, you will receive regular updates about the shipment via email.
If you have any questions or concerns regarding the delivery time, please contact us by phone or email. Our team is ready to meet all your needs.

How to place an order at CoStories?

Our priority when creating a knit fabric store was to enable customers to purchase exactly as much material as they need. Therefore, we allow orders to be placed with precision up to 50 centimeters, or 0.5 meters of knit fabric.
How does it work? One product in the store corresponds exactly to 0.5 meters of knit fabric. So, if you want to order 4 meters of material, enter 8 in the cart or on the product page.

What to do in case of a failed payment?

If the payment failed or you have issues with the system, make a traditional transfer and inform us about the change of payment method via chat or email. Shipping will be made after the payment is received.
Transfer information is available on our page: Payment Methods.
In the transfer title, please mention the order number, and send the transfer confirmation to the email address info@costories.com

When will a specific product be available?

If you are interested in a particular knit that is currently not available in the store, we always strive to keep our stock fully replenished - after all, we are manufacturers of our own knit fabric.
You can sign up for a notification about availability. Simply select the knit you are interested in, provide your email address, and wait for a message when the product is available again.
You can also contact our customer service directly during store hours, from Monday to Friday, from 8 AM to 4 PM, via chat, phone, or email.

How and when can I contact customer service?

Our customer service is available on weekdays, from Monday to Friday from 8:30 AM to 4 PM. You can contact us through chat on our website, by phone or email. Additionally, we are also present on social media - you can find us on Facebook and Instagram!


Everything You Need to Know About Knits and CoStories Products

Do the colors of the knits look the same on the screen and in reality?

The color properties of knits may vary slightly depending on the monitor settings or the display on your smartphone. However, we strive to replicate the colors of our products as faithfully as possible in our photos. Our efforts are often acknowledged by customers who frequently highlight the similarity in reviews!
If you want to personally verify the properties and color of a particular material, you can take advantage of our sample shipping.

Can I order samples of knits?

Certainly! We offer the option to order samples of most of our materials. Quality and color samplers are available, such as cotton, sweatshirt fabric, viscose, bamboo, viscose Lenzing™ Eco Vero™, and ribbings. We can also send color cards.

Will I receive the knit in one piece?

Yes! All purchased materials from CoStories will be delivered in one piece, according to the amount of material purchased.

Where can I find care instructions for the knits?

All information about the care and maintenance of our knits can be found on the detailed product page. They are located under the label "Care Recipe".

Where do the materials available in the store come from?

CoStories is a Polish online retail store for knit fabrics, belonging to the company Yaro-Tex - a knit fabric manufacturer. All the materials we offer are 100% produced by our company in Poland. We do not import materials, which guarantees Polish quality and domestic production.

What quantities of knits can be ordered?

We offer knits in retail, semi-wholesale, and wholesale quantities. The minimum purchase amount for each material is 0.5 meters. If you are interested in ongoing wholesale cooperation, please contact us directly on our manufacturing company's page, Yaro-Tex.

Do you offer discounts?

Yes! Our store offers an automatic discount on knits, automatically applied at checkout. You do not need to enter any code! However, please note that this discount does not combine with other promotions at CoStories.
Additionally, our customers can find temporary discounts that frequently appear on our social media. Information about promotions and new discount codes is most often shared there.

 

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